We have focused on implementing the practices of Fairness, Transparency and Accountability to protect your privacy. We respect your trust in us, to use, store and share your personal information. In this Privacy Statement we explain how we collect personal information about you, how we use it and how you can communicate with us regarding the use of your data.
HOW WE COLLECT INFORMATION ABOUT YOU:
To use your personal information lawfully, we rely on one or more of the following legal bases, Consent, Contractual necessity, Legal Obligation, Legitimate Interests, Public Interest, Vital Interests. When you browse our website. We may ask for personal information such as your name, email address. We may also collect information about you when you are on the internet such as the website you came from, IP address, domain types, your browser type, the country where your internet service provider is located, the pages of our site that were viewed during your visit and search terms that you used. This information is only used for our own research and to improve our service to you.
Our website uses “Cookie” technology. A cookie is a piece of text that the server places on your device when you visit our website. The cookie will not personally identify a visitor to our site. They help us to make the site work better for you.
HOW WE USE YOUR PERSONAL INFORMATION:
We take your privacy extremely seriously and we will only use your personal information to administer your account in accordance with our contractual obligations and to provide the products and services you have requested from us. We will also use your personal data to
(a) Process and dispatch orders that have been sent in online/fax/email or direct by phone,
(b) Respond to customer services enquiries,
(c) Maintain your user account,
(d) Keep you up to date with the status of your orders,
(e) Issue invoices and statements.
Where we have received your consent, we will keep you informed about promotional offers, new products and services and inform you about events that we consider may be of interest to you. To meet our legal and regulatory obligations it will also be necessary for us to process your personal information.
SOURCE OF COLLECTION:
The only source of gathering your personal information is when you provide the information to us. You provide us with your personal information when you visit our website to browse or when you visit us personally or speak to us by phone, email or write to us we will collect the necessary information or when you visit our offices and premises, your personal information will be captured by our CCTV system. We use Google Analytics as a means to track the number of visitors to our website.
The personal information we collect encompasses, your name, address, fax number, email address, landline and mobile numbers, financial details, account holder guarantee and phone call ID logs, this is not an exhaustive list but is the basis of the information we primarily gather about you.
SHARING OF PERSONAL INFORMATION:
To enable us to supply our products to you it will on occasions be necessary for us to engage the services of our Third Party Stakeholders, such as Couriers, Shipping Companies, Transport Companies. Prior to engaging with such Companies we will ensure that they have implemented all appropriate safeguards to ensure protection of your personal information. It will also be necessary for us to share your personal information where we identify a legal obligation to do so. If we are requested by a regulatory body to share your personal information we will respond to this request accordingly.
HOW LONG WE KEEP YOUR INFORMATION:
We are committed to the protection and security of your personal information. We use a variety of security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. Our technical security measures range from encryption, to top of the range firewalls and antivirus software. In addition, we limit access to your personal data by any of our employees and only release it to those who have a business need. We implement stringent staff access rights in all of our processes and all employees are the subjects of confidentiality clauses.
As effective as security practices are, no physical or electronic system is entirely secure. We cannot guarantee the complete security of our database or can we guarantee that information that you supply will not be intercepted while being transmitted to us over the Internet. We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organization. We will continue to revise policies and procedures and review systems and we will implement additional security features as new technologies become available.
When you contact us to ask about your personal information we will ask you to identify yourself, this is to help protect your personal information.
LINKS TO OTHER SITES:
Our site may, from time to time contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those websites.
YOUR PERSONAL RIGHTS:
You have the following rights, in certain circumstances and subject to certain exemptions, in relation to your personal data.
RIGHT OF ACCESS:
You have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
RIGHT TO RECTIFICATION:
You have the right to request that any inaccurate data that is held about you is corrected or if we have incomplete information you may request that we update the information such that it is complete.
RIGHT TO RESTRICTION OF PROCESSING OR TO OBJECT:
You have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
RIGHT TO DATA PORTABILITY:
You have the right to request us to provide you, or a third party, with a copy of your personal information in a structured, commonly used machine-readable format.
If we are processing personal information based on your Consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing which took place prior to its withdrawal.
MAKING A COMPLAINT:
If you wish to make a complaint about the use of your personal information, please be assured that all complaints received will be fully investigated.
CHANGES TO THIS PRIVACY STATEMENT:
We will make changes to this Privacy Statement from time to time, particularly when we change how we use your personal information and change our products. If we make any change we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing after we post such changes, you accept and agree to the privacy statement as modified.